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RMA REQUEST / REPAIR SERVICES
Return Material Authorization Request Form
Dear Customer: To obtain a return material authorization number (RMA #) prior to shipping your DLI product in for service, please complete the adjacent form and click the submit button. Please follow the safety and shipping directions given below, and please provide as much detail as possible regarding the problem or issue you are experiencing. If you have additional questions, please feel free to contact us at 1-800-526-1299.
Safety & Shipping Directions when returning a unit for repair:
- Where applicable, please send external antennas with units.
- Make sure that antennas are secured properly; firmly, but not with excessive force.
- If power related, please send in the battery and power supply that came with the unit.
- If you have changed the administrator name and/or password, please send login information for troubleshooting and quality testing purposes (write it on a piece of paper and place it in the box with the unit).
- Unit must be returned with an RMA number clearly marked on the shipping box.
- For additional shipping instructions, please see Shipping Your DLI Device.
Once you receive instructions from DLI, please mail the unit back to DLI. Send unit to our Shipping Address when using a commercial carrier such as FedEx or UPS. But if sending by US Postal service, please use the USPS address.
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Shipping Address:
Data Ltd. Inc.
703 Data Ltd. Parkway
La Porte, IN 46350
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USPS Address:
P.O. Box 761
La Porte, IN 46352-0761
** if sending by US Postal Service **
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Other Important Notes:
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- Please over-box product. Customers are responsible for the condition of their product, costs incurred to DLI due to misrepresentation of the condition of the product, and for the cost of freight for returning products. Please see Shipping Your DLI Device.
- If eligible for replacement, please note that replacement product will not be issued until Data Ltd. Inc. receives original product.
- If this is a time & material repair, you will receive a DLI estimate via fax or email before work is completed.
- If product is replaced, the warranty does not automatically renew, and expires at the same date that the warranty of the original product would have expired.
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